Shipping & Returns

Shipping Costs: (English version 1.01 - 21.Nov.2013)
Our automated order system is set up to accept only delivery addresses in Switzerland and the Principality of Liechtenstein. The packages are shipped via the Swiss Postal Service and are delivered directly to your home or an alternate delivery address of your choice. Shipping is generally free of charge. You are responsible for the correctness of the specified address. GreenMoon cannot take responsibility for any possible delays within the postal service.
Merchandise can also be shipped to Germany or France, but shipping is not free. For out of the country shipments, please contact us via e-mail and tell us which items you would like to order and what your address is. We will then issue you a statement of cost in Euro.
The first order placed by a new customer must be paid for by pre-payment, credit card or Paypal. Any subsequent orders can also be made by invoice.
We only show items in our web shop that are in stock and ready to be shipped. However, on rare occasions, due to various reasons, it is possible that an item, which appears in our web shop, is no longer available. In this case, you will immediately be notified by e-mail about the unavailable item.
We make a great effort to render all product images and item descriptions as accurate as possible. It is, however, possible, that an item will appear or feel a little different in actuality than the online presentation made it look.